Return Policy – Online Orders in Our American Pancake Café

1. General Provisions
1.1 These rules apply to all online orders placed through our website.
1.2 Our goal is to ensure that our customers are completely satisfied with their purchase. However, if there is an issue with your order, we offer return and refund options in accordance with the following provisions.

2. Return and Refund Conditions
2.1 Fresh Products: Due to the perishable nature of food products, fresh products such as our pancakes cannot be returned or refunded unless there is a demonstrable error on our part (e.g., incorrect or damaged delivery).

2.2 Non-Perishable Products: For non-perishable products (e.g., packaging, merchandise), a 14-day return policy applies from the date of receipt. Products must be unused and in their original packaging.

2.3 Incorrect or Damaged Products: If you receive incorrect or damaged products, please contact us within 24 hours of receiving the delivery. We will review the issue and offer you a replacement or refund.

3. Return Procedure
3.1 Contact: Contact our customer service by sending an email to gabelsberger34@gmail.com or calling us at 15758720222.

3.2 Return: If you are eligible to return a non-perishable product, you will receive a return address from us. The customer bears the cost of return shipping unless the return is due to our error.

3.3 Refund: After receiving and inspecting the returned goods, the refund will be processed within 14 days to the original payment method.

4. Special Provisions for Vouchers and Promotions
4.1 Gift Vouchers: Gift vouchers cannot be returned or exchanged for cash.

4.2 Promotional Products: Products purchased as part of special promotions can only be refunded at the promotional price, provided they meet the return conditions.

5. Changes to the Return Policy
5.1 We reserve the right to change this return policy at any time. Changes will be posted on our website and will apply to all orders placed after the date of publication.

6. Contact
For questions or further information, please contact our customer service at:

Email: gabelsberger34@gmail.com
Phone: 15758720222
Address: Gabelsbergerstraße 34, 80333 Munich

—

Notes:
– Legal Advice: It is advisable to have this draft reviewed by a lawyer to ensure that all legal requirements in Germany are met.
– Customer Communication: Ensure that the return policy is clearly and easily accessible on your website, such as in the terms and conditions or in the footer of the site.